Forward-thinking banks and financial services firms are rearticulating their value proposition and transforming their businesses to operate more like technology companies. This is in response to heightened competition and customer demands. With customers' expectations constantly evolving and digital platforms becoming increasingly prevalent, companies must look carefully at their customer journey to ensure engagement and retention. Collaborations and partnerships can play a critical role in improving customers’ experiences through deeper coordination of technologies and intelligent solutions. 

In what ways are data-driven personalisation and the next-generation technologies, including AI and the metaverse, being deployed for intelligent and ubiquitous service delivery? What does becoming a digital-first organisation require in terms of processes, technologies and talent? How can an integrated ecosystem – including partnerships and collaborations with startups and third party non-financial providers – contribute to this transformation? Must financial institutions become like tech companies to innovate and prosper?

This FT Live webinar, organised in partnership with AWS, will explore how financial institutions are transforming to operate more like technology companies. The discussion will explore the technologies, culture changes, partnerships and strategies needed to deepen the switch to digitally-driven, tech enabled financial services’ business models.

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